U.S. Policies

Site Usage

Manheim Customer Code of Conduct

Manheim.com Visitor Agreement | OVE.com Visitor Agreement

By using Manheim.com and/or OVE.com, you agree to abide by the terms of our visitor agreements. These agreements provide information about general provisions, features we provide to our members, disclaimers, and more.

Contrat de visiteur: Manheim.com | OVE.com
Acuerdo del Visitante: Manheim.com | OVE.com

Privacy Policy

Manheim.com respects the privacy of its users. This policy outlines the information that OVE.com collects online and what it does with this information.

Politique de protection des renseignements personnels | Declaración de Privacidad

Terms of Use

Terms and Conditions

These terms and conditions outline the policies that apply when you attend any Manheim auction or use any Manheim service.

Términos y condiciones de Manheim


2017 NAAA Arbitration | Addendum to 2017 NAAA Arbitration Policy for OVE

Manheim uses the National Auto Auction Association arbitration policy as a basis for investigating all claims that arise when there are questions about how a vehicle was represented during the sale process. The Addendum contains information about Vehicle Availability (Additional Seller Responsibilities, Item 4), which is relevant to OVE.com sellers.

Avenant à la Politique d'arbitrage de la NAAA de 2017 pour OVE | Enmienda a la Política de arbitraje de la NAAA 2017 para OVE

Manheim’s Branded Vehicle Policy

NAAA Generic Condition Report Position Statement

Manheim uses the NAAA Generic CR Position Statement to resolve condition report related disputes.

NAAA Limited Guarantee Overview

This overview provides background and summary information about the NAAA limited guarantee. For full details of the limited guarantee, please see Section II (Sale Light System) and Appendix I (NAAA Arbitration Policy Guidelines) of the NAAA Arbitration policy.

Open Safety Recall Awareness

Manheim supports the National Auto Auction Association's position statement about recalls from the motor vehicle manufacturers, as well as the NAAA Arbitration Policy.

NAAA’s Advanced Driver Assist System Position Statement

Manheim Highline Arbitration Dollar Amount Qualification Threshold

Seller/Limited Guarantee Arbitration Policy
Effective May 4, 2015: The NAAA limited guarantee replaced this policy.

$3000 & Under Arbitration Policy

In order to promote a consistent buying and selling experience for our customers, effective August 1, 2011, Manheim has adopted the attached arbitration policy for all vehicles selling for $3000 and under. This version replaces all location-specific policies with respect to selling amount and mileage thresholds at all U.S. operating locations.

Politique d'arbitrage pour les achats de 3000 $ ou moins | Política de arbitraje para transacciones de $3,000 o menos

Total Resource Auctions (TRA) Arbitration Policy

This arbitration policy applies to Total Resource Auctions sales and overrides any inconsistent policies.

Politique d’arbitrage de Manheim pour Total Resource Auctions (TRA) | Política de arbitraje de Subastas de Recursos Totales (TRA) de Manheim

Specialty Powersports Addendum to NAAA Arbitration Policy

This addendum applies to Manheim Specialty sales (boat, RV, motorcycle, and powersport vehicles) transactions and overrides any inconsistent policies.

Addenda de Manheim à la Politique d’arbitrage de la NAAA, portant sur véhicules spéciaux et les véhicules de sports motorisés | Enmienda de vehículos especializados y vehículos para deportes a motor de Manheim a la Política de arbitraje de la NAAA

Location-Specific Auction Title Policy

Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim location with respect to the amount of time a seller has to surrender title. This reference sheet lists the specific time allowances concerning limits to surrender title (T/A days) for each U.S. location.

Spécificités locales concernant la Politique des services de vente aux enchères relative aux titres de propriété | Política de título de propiedad específica para una localidad

Severe Weather Policy

Sale Policies

Second Chance Sale Arbitration Policy

This policy applies to all vehicles/units sold using the Manheim Second Chance Sale program.

All vehicles/units sold under Manheim’s Second Chance Sale program are bound to the National Auto Auction (NAAA) Arbitration Policy’s “In-lane” rules. See the NAAA Arbitration Policy for all guidelines

Post-Sale Inspection Policy

Manheim offers purchase protection tools to allow our clients to stay focused on making sound purchasing decisions. Dealers that purchase a Post-Sale Inspection or Limited Powertrain Inspection have Manheim’s assurance that the vehicle passed our comprehensive assessment and was properly represented by the seller. Manheim stands behind every inspection for 7 or 14 days (depending on the selected product) from the date the service was completed.

Limited Powertrain Inspection

Manheim offers purchase protection tools to allow our clients to stay focused on making sound purchasing decisions. Dealers that purchase a Limited Powertrain Inspection have Manheim’s assurance that the vehicle passed our major component assessment and was properly represented by the seller. Manheim stands behind every LPI inspection for 7 days from the date the service was completed.

Cash Handling Policy

The cash handling fee applies to any vehicle purchases paid with cash. Effective January 4, 2016, the $50 fee will be implemented at all Manheim North America auction locations.

Vehicle Release Policy

Manheim will electronically authorize a Vehicle Release once it determines a consigned vehicle is cleared to be released based on the rules outlined below. The Gate Pass is the physical sheet of paper or on-screen electronic display given or shown to the Security Agent at the auction gate to look up a vehicle’s release status.

Seller Policies  

OVE’s Manheim Vehicle Availability Policy

Our OVE Vehicle Availability Policy is designed to provide buyer confidence in our listings and to hold sellers accountable for managing and representing their listings accurately.

Politique d'OVE sur la disponibilité des véhicules de Manheim | Política de disponibilidad de vehículos de Manheim de OVE