Arbitration Eligibility

Is Your Purchase Eligible for Arbitration?

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Vehicles Sold With Sale Light Information

Arbitration for vehicles sold under the Manheim sale light system is governed by the NAAA Arbitration Policy.

Light Color* Meaning Eligible for Arbitration? Notes
Green Vehicle free of any known major defects Yes Any single mechanical defect with a repair cost of $500 or more is eligible to arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.
Yellow Vehicle sold under announced conditions Limited Refer to Appendix I ("Limited Guarantee") of the NAAA Arbitration Policy for more information.
Red Vehicle sold as-is Significantly Limited Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.
Red and Yellow Vehicle sold as-is, no arbitration Significantly Limited Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.
Blue Vehicle sold without title present Misrepresented vehicles only Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information

*During in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $3,000 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are only subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

For more information, please refer to the $3,000 and Under Arbitration Policy.

Vehicles Sold Without Sale Light Information

OVE.com vehicles do not operate under the sale light system. All vehicles are considered to be “ride and drive” (R/D) unless specifically labeled as-is (includes any vehicle selling for $3,000 or under).

For more information, see the Addendum to 2013 NAAA Arbitration Policy for OVE.

 

Vehicle Condition Meaning Eligible for Arbitration? Notes
R/D Vehicle free of any known major defects.  Yes Any single mechanical defect with a repair cost of $500 or more is eligible to arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.
As-is Vehicle sold as-is; vehicle sold for $3,000 or under.  No Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

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