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Addendum to 2017 NAAA Arbitration Policy for OVE

Depending on sale channel, announced conditions, or sale price, other arbitration policies may apply. Please see:

Updated: September 11, 2020

Effective September 11, 2020, in addition to the vehicle arbitration rules set forth in Manheim Terms and Conditions, this Addendum to the 2017 NAAA Arbitration Policy applies for digital sales transacted through OVE.com (“Addendum”). In the event of a conflict between the vehicle arbitration rules set forth in the Manheim Terms and Conditions and those set forth in this Addendum, this Addendum will control.

Special Arbitration Procedures for OVE

  1. Sale Light System OVE does not operate with a sale light system. All Vehicles are considered to be “Ride and Drive” unless specifically noted as “As Is”. Vehicles selling “As-Is” will only qualify for arbitration under the rules outlined in the Arbitration Guidelines section of Manheim Arbitration Policy. Any Vehicle that sells for $3000 or under is considered As-Is and can only be arbitrated for conditions outlined in the Appendix I.A to this Addendum.
  2. Seller Responsibilities
    1. The Seller understands that the online listing and disclosures are a binding arbitration representation of Vehicle condition by Seller. Seller is therefore responsible for ensuring that their Vehicles are listed accurately regardless of disclosure requirements in Appendix I.A.
    2. Seller must disclose all Vehicle specifications, equipment, announcements, and defects (condition information) in the designated fields with additional explanation in the “seller comments” field. Disclosures made only in “seller comments” without notation in the appropriate field do not exempt the Vehicle from arbitration.
    3. If announced as Title Attached, Seller must provide title within 3 business days of the sale unless state law specifies a different time period. If announced as Title Attached, Seller must provide title within 30 calendar days unless state law specifies a different time period. In all cases, Sale day is Day 1.
    4. Seller must make the Vehicle available at stated pickup location within 3 business days of sale date. In addition to other remedies, (i.e., OVE may unwind the transaction), Seller may be assessed up to a $500 fee to compensate buyer for each sale not fulfilled, as stated in  Section 34(a)(v) (Vehicle Availability “Unbuy” Policy) of the Manheim Terms and Conditions.
  3. Additional Buyer Responsibilities:
    1. For vehicles purchased but not made available by the Seller at the stated pickup location within 3 business days of sale date, Buyer has up to 14 calendar days to arbitrate the vehicle and be eligible for compensation credit up to $500, as stated in Section 34(a)(v) (Vehicle Availability “Unbuy” Policy) of the Manheim Terms and Conditions. In all cases, Sale day is day 1.
  4. Arbitration Guidelines:
    1. Time Period
      Buyer must initiate any vehicle arbitration within 14 calendar days unless a longer period is allowed as noted in Appendix I.A for arbitration time periods. Sale day is Day 1. Arbitration shall end at the close of business on the last calendar day in the time period.
    2. Process

Any vehicle with an undisclosed single defect as outlined in Appendix I.A that has a repair cost of $400 or more or multiple defects with cumulative cost of $800 or more is subject to arbitration.

Appendix I.A - Addendum to NAAA Arbitration Policy Guidelines for OVE

Seller Disclosure/Announcement Requirements

Disclosure/Announcement Required?

Arbitration Time Periods

R/D

As-Is

R/D

As-Is

Major Components

Engine problem*

Yes

No

14 Days

N/A

Cracked or Repaired Block*

Yes

No

14 Days

N/A

Transmission problem*

Yes

No

14 Days

N/A

4 X 4 System inoperable*

Yes

No

14 Days

N/A

ABS problem*

Yes

No

14 Days

N/A

Emission control equipment missing or inoperable*

Yes

No

14 Days

N/A

Air conditioning problem*

Yes

No

14 Days

N/A

SRS-Missing or problem with airbags*

Yes

Yes

14 Days

14 Days

Vehicle History Issues

Structural Damage per NAAA Structural Damage Policy

Yes

Yes

14 Days

14 Days

Not Actual Miles/Inoperative Odometer**

Yes

Yes

14 Days

14 Days

Salvage or Reconstructed/Theft Recovery/Stolen vehicles (including history)**

Yes

Yes

14 Days

14 Days

Insurance and/or Salvage titles (including history)**

Yes

Yes

14 Days

14 Days

Flood Damage (By Auction inspection)

Yes

Yes

30 Days

30 Days

Lemon Law/Manufacturer's Buyback**

Yes

Yes

14 Days

14 Days

State-issued VIN plates (including kit vehicles)

Yes

Yes

14 Days

14 Days

Taxis, Livery vehicles, Police cars, Government vehicles

Yes

Yes

14 Days

14 Days

Previous Canadian vehicles

Yes

Yes

14 Days

14 Days

Grey Market Vehicles**

Yes

Yes

14 Days

14 Days

Vehicles being sold with no title (Bill of Sale only)

Yes

Yes

14 Days

14 Days

Voided Factory Warranty

Yes

No

14 Days

N/A

Fuel Conversion

Yes

No

14 Days

N/A

Non-original Engine (excludes items replaced under manufacturer warranty) Calendar year and up to 4 years old

Yes

No

14 Days

N/A

Logo or Decal Misrepresentation

Yes

Yes

14 Days

14 Days

Bio-Hazard Vehicles (both cleaned and contaminated) as required by law

Yes

Yes

14 Days

14 Days

Flood Damage history (discovered by DMV or Insurance company records)

Yes

Yes

120 Days

120 Days

Other Issues

Vehicle Accessory Electrical Problems*

Yes

No

14 Days

N/A

Visible Exterior Damage/Paintwork*

Yes

No

14 Days

N/A

Glass Damage*

Yes

No

14 Days

N/A

Visible interior damage*

Yes

No

14 Days

N/A

Missing Equipment*

Yes

No

14 Days

N/A

Tire tread: Disclosed depth measured at lowest point must be within 2/32 inches

Yes

No

14 Days

N/A

Vehicle Availability (must be delivered within 3 business days)

Yes

Yes

14 Days

14 Days

Vehicles not equipped with air conditioning (excludes 10 calendar years or older)

Yes

No

14 Days

N/A

Vehicles being sold with a CO, MSO, or repo affidavit title (if required by state law)

Yes

Yes

7 days after receipt of title

7 days after receipt of title

Pending state or local DMV fees or taxes over $100 due on vehicle (if required by state in which the vehicle is to be picked up)

Yes

Yes

7 days after receipt of title

7 days after receipt of title

Any state required damage disclosure

Yes

Yes

7 days after receipt of title

7 days after receipt of title

Time Period and Disclosure Threshold

Online transactions may be arbitrated within 14 calendar days of sale unless otherwise noted

*Must disclose defects that are singularly $400 or more to repair

**These transactions may be subject to arbitration regardless of the stated time limits. Arbitrations initiated after the stated time period will be addressed via the depreciation formula described in the NAAA Arbitration Policy, Title Arbitration Policy, Paragraph 1.