Manheim Post-Sale Inspection Policy

Updated: September 22, 2017

The Post-Sale Inspection (PSI) is a basic mechanical, structural, and flood inspection that is aligned with the National Auto Auction Association's Arbitration Policy.

Vehicle Eligibility

The following vehicles sold through Cox Automotive U.S. Marketplaces are eligible for PSI:

  • Green light vehicles (Ride and Drive) less than 125,000 miles           
  • Green and Yellow light vehicles (Ride and Drive with Caution) less than 125,000 miles
    • Items disclosed by the seller will not be inspected and/or guaranteed under PSI
  • Vehicle Purchase Price over $3000

PSI Guarantee

  • The Inspected Components (see list below) of a vehicle that passes PSI inspection criteria will come with a 7 or 14 day guarantee of function or condition, based on the PSI product purchased.
  • The PSI guarantee is non-transferable and void if the vehicle is resold during the guarantee period.
  • Vehicles submitted to arbitration under a PSI must have 200 miles or less accumulated on the odometer between the time the odometer reading is recorded at the auction and the claim date.
  • If an Inspected Component is found defective during the guarantee period, Manheim reserves the right to remediate valid claims estimated at auction wholesale repair costs.
  • In the event of a valid claim for defect related to an Inspected Component not identified by the PSI, Manheim will reimburse all reasonable documented expenses incurred by the Buyer (excluding profit, commissions, and detail charges) on vehicles arbitrated. The amount of reimbursements that qualify under these guidelines will be at the sole discretion of Manheim and will be limited to reasonable and documented expenses at auction wholesale repair cost.

Inspection Components

  • Odometer verification
  • Transmission engages and functions
  • Engine function and operation
  • 4x4 system engagement
  • ABS and brake function
  • Electrical accessories checked for function (For vehicles up to 4 years old)
  • Emission control equipment present
  • Air conditioning checked for operation
    • AC blows hot = fail
    • AC blows cold = pass
  • SRS (supplemental restraint system/airbags) check
    • Existence of a light = fail (additional diagnostic required)
    • No light exists = pass
  • Structure checked
  • Flood inspection

 

Vehicle Ineligibility

The following vehicles are ineligible for PSI:

  • Vehicles sold with mileage equal to or over 125,000                        
  • Vehicles sold with a price of $3000 or under        
  • Vehicles sold in the TRA sales lane, Specialty Sale units, Motorcycles or sold under Yellow light (Limited Guarantee)               
  • Vehicles sold As-Is or deemed automatic As-Is per NAAA policy and Manheim policy (i.e. Kit vehicles, recreational vehicles, vehicles with major modifications)
  • Vehicles 20 years or older (Antique vehicles)
  • OVE offsite vehicle purchases not transported to a Manheim facility for processing
  • Vehicles with branded titles or defects that are eligible for a branded title, including, but not limited to: flood damage, salvage, rebuilt, lemon-law or trade-assist buybacks, TMU, et al.
  • Heavy Duty Trucks & Heavy Equipment categorized in Class A and B with Gross Vehicle Weight Rating (GVWR) of 26,000 pounds or heavier

Box trucks, such as:

  • Delivery drivers
  • Couriers
  • Furniture delivery

Trailers:

  • Tractor-trailers
  • Tractor-trailer buses
  • Truck and trailer combinations (Double and triple trailers)
  • Livestock carriers

Large buses, including:

  • City buses
  • Tourist buses
  • School buses
  • Segmented buses

Trucks:

  • Straight trucks
  • Dump trucks with small trailers
  • Flatbeds

Tanker vehicles

 

 

  • Exotic and/or handmade vehicles (including but not limited to):

AMC H1

Ford GT

Mitsubishi Lancer Evo

Aston Martin

Lamborghini

Nissan GT-R

Audi R8

Lexus IS-F, LFA, and F/F Sport

Panoz

Bentley

Lotus

Porsche 911

DMC 12

Maserati

Rolls-Royce

Dodge Viper

Maybach

Subaru WRX

Ferrari

McClaren

 

Fisker

Mercedes SLR models

 

 

Sale and Arbitration Conditions

  • The buyer is responsible for the PSI fee regardless of vehicle pass or fail.
  • The sale of the vehicle is NOT contingent upon the availability of the PSI.
  • A “failed” PSI results when the Inspected Components of a vehicle meet arbitration policy criteria, which make the vehicle eligible for arbitration.  In such event, the Buyer has the option to enter the arbitration process and void the transaction or attempt to complete the transaction on mutually agreeable terms with the Seller.
  • For in-lane and Simulcast vehicle purchases, in the event a vehicle "passes" the PSI but is found within the guarantee period to have Inspected Component(s) eligible for arbitration, and the estimated cost to repair or replace such Inspected Component(s) eligible for arbitration is $500 or more, such Inspected Component(s) are eligible for claim resolution with Manheim. Manheim reserves the right to remediate the claim.
  • For OVE vehicle purchases, a vehicle that "passes" the PSI but is found within the guarantee period to have Inspected Component(s) eligible for arbitration,, and the estimated cost to repair or replace any single Inspected Component is $400 or more, or $800 or more to repair/replace cumulatively, such Inspected Component(s) are eligible for claim resolution with Manheim. Manheim reserves the right to remediate the claim.
  • Notwithstanding anything herein to the contrary, the seller remains liable for issues that fall under the required disclosures and timelines as per NAAA policy, and in such a case, arbitration with the seller may occur.
  • Any claim for arbitration under the PSI must be submitted within the guarantee timeframe purchased (defined as the time between the date of completion of the PSI and the date of claim).  If a vehicle return is required, the vehicle must be returned within the stated deadline established by the facilitating location in the same or better condition as when sold.

 

Non-Arbitral Items

  • Wearable items considered normal wear and tear
  • Leaks inherent to the year and model of a vehicle

 

PSI Fail Resell Disclaimer

In the event that arbitration results in a sale being unwound based on a failed PSI, the seller shall either repair or disclose the results of the failed PSI when re-running the vehicle at Manheim.  Failure to do so may result in seller being held responsible for reimbursement of any subsequent failed PSI for such vehicle.

** Manheim reserves the right to modify, alter, discontinue or terminate this policy at any time for any reason whatsoever, with or without notice.  In addition, Manheim reserves the right to decline to offer this service to any person or entity at its discretion.