Effective October 9, 2023
In addition to the vehicle arbitration rules set forth in Manheim Terms and Conditions, this Addendum to the 2023 NAAA Arbitration Policy applies for digital sales transacted through OVE.com and Manheim Express (“Addendum”). In the event of a conflict between the vehicle arbitration rules set forth in the Manheim Terms and Conditions and those set forth in this Addendum, this Addendum will control.
Special Arbitration Procedures for OVE
Appendix I.A – Addendum to NAAA Arbitration Policy Guidelines for OVE
Seller Disclosure/Announcement Requirements | Disclosure/Announcement Required? | Arbitration Time Periods | ||
R/D | AS-IS/TRA | R/D | AS-IS/TRA | |
Undocumented visible exterior damage, unacceptable undocumented paintwork, or missing exterior equipment* | Yes | No | 10 Days | N/A |
Undocumented glass damage* | Yes | No | 10 Days | N/A |
Undocumented visible interior damage or missing interior equipment* | Yes | No | 10 Days | N/A |
Tire tread depth: gross misrepresentation – off by 2/32nds or higher (resulting in 4/32nds or below)* | Yes | No | 10 Days | N/A |
*To qualify for arbitration on these items, defects must be singularly $200 or more and reach a cumulative total of $800 within that line item. The auction reserves the right to buy back any vehicle at their discretion. | ||||